Director / Senior Director, Relationship Management
Z
ZeroHashFintech Crypto
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7-10 years
- Required Skills
- Business DevelopmentPeople ManagementSaaSAccount ManagementRelationship managementCRM
Requirements
- Bachelor's degree or equivalent practical experience.
- 7-10 years of experience in B2B Relationship Management or Business Development.
- At least 2 years of demonstrated experience in people management and leadership.
- Experience growing client relationships including cross-sell and expansion.
- Experience working in a complex ecosystem of SaaS or payments products.
- Experience in fintech, brokerage, payments, and/or the crypto industry.
- Exceptional written and verbal communication skills.
- Strong interpersonal skills for building and maintaining relationships with diverse stakeholders.
- Ability to translate complex business concepts into concise conversations.
- Ability to work independently in a fast-paced environment.
- Travel requirements up to 20% to company offices and client locations.
Responsibilities
- Lead a team of experienced relationship managers, acting as a coach and escalation point.
- Build and maintain strong relationships with key stakeholders at client organizations to facilitate collaboration and drive joint initiatives.
- Develop customer relationships into advocates to help build a strong community of customers.
- Lead collaboration across sales, marketing, product, legal, and finance to ensure smooth onboarding and alignment with business goals.
- Organize and lead monthly calls and quarterly business reviews, contributing to revenue tracking and reporting.
- Create account-based strategies focusing on enablement, account mapping, share of wallet expansion, upselling, and co-marketing.
- Channel the client voice internally to engineering and product teams to impact roadmaps.
- Negotiate client agreements, contracts, and other legal documents.
- Ensure the highest level of service delivery and design data-driven reporting to track satisfaction.
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