Ticketing Operations Associate
New
J
JobgetherLive Event Ticketing
BrazilFull-TimeEntry
Salary1,000 - 1,800 USD per month
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Job Details
- Languages
- English
- Required Skills
- Operations ManagementProblem SolvingCustomer support
Requirements
- Strong organizational skills and high attention to detail for managing multiple time-sensitive tasks.
- Dependable and trustworthy with a strong sense of responsibility.
- Comfortable navigating multiple computer systems and learning new tools quickly.
- Strong written and spoken English communication skills.
- Resourceful problem-solving skills with the ability to take independent action.
- Ability to remain calm and effective when handling urgent requests during busy periods.
- Available to work 5 days per week, including weekend evening shifts.
- Commitment to a schedule requiring approximately 10–15 hours on weekends and 15–20 hours during the work week.
Responsibilities
- Locate tickets, identify buyer information, and manually complete ticket transfers when automated processes fail.
- Open, manage, and follow up on support cases with Ticketmaster to resolve technical fulfillment issues.
- Handle calls and communications with ticket marketplaces to troubleshoot problems and ensure successful delivery.
- Monitor ticket deliveries proactively to ensure orders reach customers within required timeframes.
- Respond to urgent requests during high-traffic event periods while maintaining operational accuracy.
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