CRM Operations & Support Specialist
New
J
JobgetherCRM Software
Based in Brazil, 9:00 to 18:00 US Eastern timeFull-Time
Salary not disclosed
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Job Details
- Languages
- English proficiency required; Spanish or Portuguese proficiency is an advantage.
- Required Skills
- Artificial IntelligenceSalesforceHubSpotCRMCustomer support
Requirements
- Proven ability to take ownership and execute initiatives independently.
- Proficiency with AI tools like Claude or ChatGPT to perform and validate work.
- Strong written communication skills in English for user support and technical documentation.
- Ability to work directly with users to translate needs into technical problems.
- Comfortable operating without a predefined ticket queue and identifying key priorities.
- Experience with CRM platforms such as Salesforce or HubSpot is a strong advantage.
- Experience with system design, algorithms, or supporting software products in production is a strong advantage.
- Spanish or Portuguese proficiency is an advantage.
Responsibilities
- Monitor and triage incoming questions, bugs, data issues, and product ideas, maintaining the feedback tracker.
- Maintain in-app help content, including walkthroughs, screenshots, and videos.
- Observe salesperson interactions with the CRM to identify usability issues and workflows needing improvement.
- Resolve access, login, and operational issues, and create technical briefs for complex issues requiring developer intervention.
- Validate product releases by testing critical user workflows.
- Develop scalable support processes to assist with global market expansion.
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