Manager, Solutions Support Engineering
New
J
JobgetherCloud and AI Security
Remote within Brazil, 10:00 AM–7:00 PM BRTFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Native-level Brazilian Portuguese and excellent spoken and written English
- Experience
- Minimum of 1 year of experience managing external technical support teams; 5 years of hands-on experience deploying and maintaining infrastructure on AWS, Azure, or GCP
- Required Skills
- AWSArtificial IntelligenceGCPKubernetesAzureNetworking
Requirements
- Native-level Brazilian Portuguese and excellent spoken and written English communication skills.
- Minimum of 1 year of experience managing external technical support teams in a SaaS environment.
- At least 5 years of hands-on experience deploying and maintaining infrastructure on AWS, Azure, or GCP.
- Direct experience configuring, troubleshooting, and supporting Kubernetes clusters.
- Experience working with virtualized environments and complex cloud infrastructure.
- Strong technical troubleshooting skills across debugging, networking, systems administration, and cloud infrastructure.
- Demonstrated ability to lead, coach, mentor, and develop highly technical engineering teams.
- Must be located in São Paulo, Brazil.
- Must be comfortable working from 10:00 AM to 7:00 PM BRT.
- Resume must be submitted in English.
Responsibilities
- Manage, coach, mentor, and develop a team of Technical Support Engineers responsible for delivering high-quality technical customer support.
- Serve as a hands-on escalation anchor for complex technical and strategic customer issues.
- Coordinate incident management requests with Product and Engineering teams.
- Partner with Customer Success teams to address technical issues affecting customer adoption and satisfaction.
- Design and implement scalable support solutions using automation and AI-powered tools.
- Create, maintain, and improve technical documentation, knowledge-base articles, and customer-facing resources.
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