Enterprise Customer Success Manager
New
M
MariaDBEnterprise Software
Location: Remote - MalaysiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2-4 Years
- Required Skills
- Customer SuccessRelationship management
Requirements
- 2-4 years of experience in customer-facing roles within enterprise software.
- Fluent in and ability to speak and write in English.
- Strong understanding of MariaDB features, architecture, and common use cases.
- Ability to develop and maintain C-Level relationships.
- Ability to deliver custom ROI analysis for your customer portfolio.
- Comprehensive understanding of customer success principles.
- Excellent time management and organization skills.
- High attention to detail.
- Proficient in identifying and understanding complex business needs related to MariaDB.
- Ability to travel up to 40% within the region.
Responsibilities
- Support and engage with customers throughout all stages of their lifecycle: onboarding, adoption, expansion, retention, and advocacy.
- Guide new customers through onboarding for MariaDB deployments, consulting on best practices.
- Formulate an ongoing meeting cadence with the assigned portfolio.
- Understand customers' data management strategies and articulate improvements leveraging MariaDB capabilities.
- Act as the primary escalation point of contact and collaborate with Technical Support to address issues.
- Work with Sales Engineers and Professional Services to coordinate upgrades, migrations, and maintenance.
- Conduct regular business reviews to showcase value and align on business goals.
- Measure, manage, and improve customer health, engagement, and value realization.
- Coordinate with Account Executives to ensure growth of the customer portfolio.
- Articulate growth plans and successes within documented success plans.
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