Program Manager (Customer Success)
New
O
OpenZeppelinBlockchain Security
Working in a fully remote, async-first, globally distributed environment, multiple time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English
- Experience
- 5+ years
- Required Skills
- BlockchainCybersecurityRustCustomer SuccessHubSpotNotionGitHub
Requirements
- 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, or related technical roles.
- Proven track record managing complex, multi-stakeholder technical delivery on time and within scope.
- Experience managing a book of business with renewal and expansion responsibility.
- Technical background sufficient to review code at a high level and engage in technical conversations about smart contract architecture.
- Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models.
- Solidity or Rust reading proficiency, or hands-on cybersecurity experience.
- Advanced English proficiency with excellent written and verbal communication skills.
- Advanced knowledge of project management and collaboration tools including GitHub, Notion, Linear, Slack, and HubSpot.
- Strong commercial instincts including experience with renewals and change-order negotiations.
- Ability to manage multiple complex engagements concurrently across time zones.
Responsibilities
- Own the full lifecycle of strategic ecosystem accounts from kickoff through delivery, renewal, and expansion.
- Lead client kickoffs, manage scope, oversee audit delivery, coordinate quality reviews, and escalate risks to leadership.
- Operate the day-to-day governance framework, maintain program artifacts, and formulate executive-level status reports.
- Orchestrate technical delivery by coordinating architecture sessions and managing dependencies across audit and engineering teams.
- Facilitate stakeholder coordination and dependency mapping across cross-functional teams to resolve operational blockers.
- Maintain account intelligence and partner with sales and growth teams to identify upsell and renewal opportunities.
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