Customer Service Specialist
P
PropellerGeospatial Technology
Philippines, Rotating roster to support customers in over 100 countries.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills (written and verbal)
- Experience
- 1+ years of experience
- Required Skills
- Analytical SkillsProblem SolvingTime ManagementTechnical supportCustomer support
Requirements
- 1+ years of experience in a customer service or technical support position.
- Preference for proficiency in chat and email support channels.
- Excellent English communication skills (written and verbal).
- Strong problem-solving and analytical skills.
- Effective multi-tasking and time management abilities.
- Attention to detail.
- Aptitude for learning new software and hardware applications.
- Ability to explain complex processes in simple terms.
- Ability to work remotely in a fast-paced, web-connected environment.
- Flexibility to work on a rotating roster.
Responsibilities
- Deliver high-impact, timely support for Tier 1 inquiries, including software navigation, troubleshooting, account management, and subscriptions.
- Champion the customer experience as the first point of contact, expertly triaging chats and emails to the right teams while enforcing escalation workflows.
- Accelerate dataset delivery by facilitating proactive communication between customers and the Geospatial Solutions (GS) team.
- Perform essential non-inbox technical tasks such as stockpile verification and dataset refiltering to ensure operational efficiency.
- Review processes and champion improvements to optimize efficiency and elevate overall support capabilities.
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