Marketing Operations Manager
P
PathpointE&S Insurance
Remote United StatesFull-TimeManager
Salary$115K - $140K
Apply NowOpens the employer's application page
Job Details
- Experience
- 3-6 years
- Required Skills
- SQLSalesforceRESTful APIsLLM
Requirements
- 3-6 years of experience in marketing operations, revenue operations, or business operations.
- Independent proficiency writing SQL against a production data warehouse.
- Hands-on experience operating LLM-powered workflows or agents in a production environment.
- Platform expertise in lifecycle/campaign tools (Customer.io, Braze, Iterable, Marketo) or shared inbox/support tools (Front, Zendesk, Intercom).
- Strong comfort working with APIs, webhooks, and data syncs without engineering support.
- Demonstrated ability designing system processes (queues, routing, escalation, SLAs) for human operators.
- Solid communication judgment and ability to oversee customer-facing messaging.
- Ownership-driven mindset with a focus on root-cause debugging and proactive problem solving.
Responsibilities
- Take end-to-end ownership of lifecycle and campaign messaging, email operations, telephony, and conversation-intelligence systems.
- Design and manage production AI agents that draft, triage, and respond to customer communications.
- Build reporting frameworks using SQL to measure system performance and outcomes.
- Administer and optimize communication platforms including Customer.io and Front for routing, triage, and workload distribution.
- Maintain and debug automation workflows connecting Salesforce, communication platforms, and LLM APIs.
- Establish quality assurance, guardrails, and rollout processes for customer-facing communications.
View Full Description & ApplyYou'll be redirected to the employer's site
