Fieldwire

Fieldwire is a company that specializes in providing software solutions for the construction industry, focusing on enhancing collaboration and efficiency on job sites.

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🔥 Customer Operations & Support Specialist

Posted 2024-11-15

📍 United States

🧭 Full-Time

💸 50000 - 60000 USD per year

🔍 Construction Technology

1-3 years of SaaS Customer Support experience required.
Must speak and write in fluent English.
Must be able and willing to work from 8am-5pm Pacific Time.
Articulate, effective written and verbal communication skills.
Prior experience with Zendesk, Salesforce, Jira or equivalent Support and CRM platforms.
Positivity, empathy, and patience when working through customer issues.
Strong time management skills and experience/interest in remote teams.
Creative problem solver who can work autonomously and asks for help when needed.
Desire to learn in a dynamic startup environment and grow a career for the long term.

Answer inbound phone calls, chats, and emails and persistently drive each issue to resolution.
Troubleshoot account management, customer education, and technical support issues; follow and iterate on bug, product improvement, and feature-request reporting procedures.
Create new and update existing knowledge base articles and setup guides.
Master the Fieldwire Product to create and deliver custom administrator and end user trainings to successfully onboard new customers.
Help run cross-functional projects and process improvements with various teams.
Gather and report on customer feedback trends to improve the product and customer experience.
Own, iterate, and scale our account operations program, configuring custom contracts and performing back office tasks.

SalesforceJiraCommunication SkillsCustomer serviceTime ManagementWritten communication

Posted 2024-11-15

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🔥 Manual QA Tester - Backend

Posted 2024-11-07

📍 US, San Francisco, CA

🧭 Full-Time

💸 75000 - 90000 USD per year

🔍 Construction management software

5+ years of experience working as a QA tester.
2+ years of experience building tests against APIs and endpoints.
Experience executing test cycles and reporting results.
Basic SQL experience.
Familiar with QA best practices.
Strong communication skills and attention to detail.

Own the quality and validation for the Backend Services team.
Create test plans and own testing of backend features.
Add and maintain tests in the backend test suite.
Explore and understand test scenarios for endpoints.
Identify bugs and regressions in collaboration with the backend team.

SQLQAAPI testingManual testingREST APICommunication SkillsAnalytical SkillsCollaborationAttention to detail

Posted 2024-11-07

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🔥 Engineering Manager - BIM

Posted 2024-10-16

📍 United States

💸 $195,000 - $220,000 per year

🔍 Construction management software

Bachelor’s or Master’s degree in Computer Science or equivalent work experience.
2+ years experience in an engineering management role.
Experience with Rails, Angular, and Docker.
Excellent communication skills, able to represent your team to a wide-variety of audiences with varying levels of technical fluency.
Experience building a diverse team while fostering a collaborative and inclusive environment.
Familiar with complicated software architectures of high concurrency and scale, preferably in SaaS and web environments.

Oversee a team of 4-5 Product Engineers.
Build the BEST BIM viewer and integrate it with core platform features.
Intelligently process, load and display complex data.
Scale the team by recruiting top talent in partnership with our recruiting team.
Keep your team happy and active by delivering moments of WOW.
Develop a culture of high-performance and winning while still having fun.
Work with the design and product teams to develop our next set of ultra-sticky features.
Enhance engineering standards, tooling, and processes.

DockerLeadershipSoftware DevelopmentPeople ManagementCross-functional Team LeadershipAngularCommunication SkillsCollaboration

Posted 2024-10-16

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🔥 Construction Success Manager

Posted 2024-10-16

📍 Australia

🔍 Construction field management software

3+ years of professional construction experience, preferably with a combination of field and office management roles.
Excellent presentation and communication skills.
Self-motivated and highly organized, with strong time management skills.
Diplomacy and patience when working through customer issues.
Comfortable communicating with anyone, from foreman to senior-level managers.
A solid understanding of construction processes from design to completion.
An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget.
Ability to creatively brainstorm unique solutions to client issues relevant to their needs.
Desire to learn in a dynamic startup environment.

Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
Build and maintain long-lasting relationships with Fieldwire clients.
Conduct web-based, in-person training(s), and demonstrations to educate clients on Fieldwire.
Assist the product team in identifying issues and communicating customer feedback for product improvements.
Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.
Occasionally travel to customers’ offices for key meetings and trainings.

Project ManagementProject CoordinationCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-10-16

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Fieldwire

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