Senior Product Support Engineer
New
J
JobgetherEnterprise Software
Based in IndiaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 years of total experience as an Application Support Engineer, Senior Support Engineer, or in a comparable technical support role; 3 years of experience in a collaborative Application Support environment
- Required Skills
- AWSJavascriptMicrosoft AzureJiraGroovyConfluenceSaaS
Requirements
- 5+ years of total experience as an Application Support Engineer, Senior Support Engineer, or similar enterprise software support role.
- 3+ years of experience in a collaborative Application Support environment working with global teams to deliver support services remotely.
- Bachelor of Engineering (B.E.), Bachelor of Technology (B.Tech), Master of Computer Applications (MCA), or comparable qualification.
- Strong analytical, troubleshooting, diagnostic, and problem-solving skills.
- Practical experience with scripting, databases, and systems administration.
- Excellent customer-facing communication skills.
- Strong knowledge of enterprise application support processes.
- Ability to work effectively with globally distributed teams.
- Capability to take independent ownership of complex issues.
- Atlassian product knowledge (Jira, Confluence, or Bitbucket) is highly desirable.
- Experience with Groovy, Nunjucks, or JavaScript is a valuable advantage.
Responsibilities
- Diagnose, configure, troubleshoot, and resolve technical issues involving enterprise software products within the Atlassian ecosystem.
- Investigate complex L1, L2, and L3 product support issues using strong analytical and problem-solving skills.
- Take complete ownership of customer-reported technical issues and drive each case through investigation, resolution, and closure.
- Collaborate directly with customers and internal teams to understand issues, communicate progress, and deliver timely resolutions.
- Work with cloud and enterprise technologies, including SaaS, virtual environments, AWS, and Azure.
- Provide technical guidance, issue-resolution support, and mentoring to peer and junior support engineers.
- Support escalated and unresolved technical issues in collaboration with architects, technical leads, and principals.
- Apply scripting, database, and systems knowledge to investigate and resolve complex application support issues.
View Full Description & ApplyYou'll be redirected to the employer's site
