AI & Support Automation Engineer
New
J
JobgetherSoftware Engineering
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of overall experience
- Required Skills
- PythonSQLJavascriptTypeScriptRESTful APIsGenerative AI
Requirements
- 3+ years of overall experience in software engineering, AI/ML, automation, technical operations, support technology, or a related field.
- 2+ years of hands-on experience developing Generative AI or LLM-powered applications, including demonstrated production experience.
- Strong proficiency in Python and/or JavaScript/TypeScript.
- Hands-on experience with LLM APIs and Generative AI application development.
- Strong understanding of RAG, embeddings, vector databases, and knowledge pipelines.
- Experience building AI agents, agentic workflows, tool/function calling, and MCP-based solutions.
- Experience with REST APIs, webhooks, SQL, and system integrations.
- Understanding of LLM evaluation, observability, guardrails, monitoring, and cost and latency optimization.
- Experience with production deployment, CI/CD, and troubleshooting of AI and automation systems.
Responsibilities
- Identify high-impact customer support processes and opportunities where AI and automation can improve efficiency, quality, and scalability.
- Design, build, integrate, test, and deploy AI-powered workflows, agents, and automation solutions.
- Develop applications using LLMs, RAG, AI agents, and workflow automation technologies.
- Build end-to-end AI pipelines covering knowledge and data ingestion, orchestration, model execution, tools and actions, evaluation, and production monitoring.
- Integrate AI solutions with CRM systems, ticketing platforms, knowledge bases, and internal business tools.
- Monitor AI quality, accuracy, cost, latency, reliability, and business impact, continuously refining solutions based on results.
- Implement evaluation frameworks, observability, guardrails, and monitoring to maintain reliable AI systems in production.
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