Patient Sales & Lead Conversion Specialist
New
H
HireHawkMedical/Aesthetic Sales
ColombiaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent spoken and written English
- Experience
- 2–4+ years
- Required Skills
- Customer serviceCRM
Requirements
- 2–4+ years of experience in inbound sales, patient coordination, appointment setting, lead conversion, medical or aesthetic sales, or another high-touch consumer sales environment.
- Excellent spoken and written English with a polished, professional communication style.
- Strong phone confidence and experience making and receiving customer- or patient-facing calls.
- Proven ability to convert inbound interest into appointments or consultations through timely, persistent follow-up.
- Experience managing leads across phone, email, and SMS while keeping accurate CRM records.
- High emotional intelligence with the ability to establish trust quickly and communicate confidently.
- Ability to work independently in a remote environment while maintaining exceptional responsiveness, organization, and follow-through.
- High school diploma required.
Responsibilities
- Own the inbound patient lead pipeline and respond to new inquiries with a strong sense of urgency across phone, text, and email.
- Turn qualified interest into booked consultations by building trust, answering appropriate questions, and confidently guiding prospects toward the next step.
- Follow up consistently with prospects who do not book immediately, using useful and personalized communication rather than repetitive booking requests.
- Build longer-term nurture relationships with prospective patients who are interested but need more time before scheduling.
- Maintain a polished, reassuring phone presence when speaking with affluent and high-expectation prospective patients.
- Qualify incoming leads and identify where each prospective patient is in their decision-making process.
- Keep every patient interaction, follow-up, status change, and next step accurately documented in the practice CRM.
- Provide after-hours and weekend lead coverage so new inquiries receive a fast response even when the core practice team is unavailable.
- Support prospective patients after their consultation when needed as they consider moving forward with surgery.
View Full Description & ApplyYou'll be redirected to the employer's site
