HR Specialist Level 3 – EMEA
New
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Remote PeopleHR Technology
EMEA (Remote)Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4–6+ years
- Required Skills
- Stakeholder managementHubSpotZendesk
Requirements
- 4–6+ years of experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a similar environment.
- Strong multi-country EMEA HR knowledge; experience supporting Spain, Italy, the UK, Germany, and France is highly preferred.
- Proven experience independently managing complex HR escalations and sensitive employee cases.
- Solid knowledge of the employee lifecycle, including employment documentation, leave, payroll and benefits, employee relations, and offboarding.
- Excellent written and spoken English, with the ability to communicate confidently and empathetically with employees and clients.
- Strong judgment, investigation, problem-solving, and stakeholder-management skills.
- Experience using ticketing or case-management tools such as Intercom, HubSpot, Zendesk, or similar.
- Previous EOR, PEO, or global employment experience is highly preferred.
Responsibilities
- Act as the senior escalation point for complex and sensitive employee cases across EMEA.
- Own cases end-to-end when they cannot be resolved by Level 1 and Level 2 HR teams.
- Manage escalations across contracts, onboarding, leave, payroll and benefits queries, employee relations, and offboarding.
- Investigate issues, assess risk, identify root causes, and determine appropriate resolution paths.
- Support employees and clients through tickets, email, and calls, including sensitive conversations and customer de-escalation.
- Work closely with Payroll, Operations, Legal, Compliance, Finance, and regional stakeholders to resolve cases.
- Keep clear and accurate documentation in ticketing and HR systems.
- Identify recurring issues and document processes and guidance to help prevent the same escalations from happening again.
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