Collections Specialist
New
P
PanoptycLoss Prevention
PhilippinesContractMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelNegotiationHubSpotQuickBooks
Requirements
- 2+ years of experience in Collections, Accounts Receivable, or Finance Operations.
- Proven experience managing high-volume portfolios and reducing DSO (Days Sales Outstanding).
- Strong negotiation skills with the ability to handle difficult financial conversations.
- Exceptional written and verbal communication skills.
- High proficiency in Excel.
- Experience with CRM and accounting software such as Salesforce, HubSpot, or QuickBooks.
- Highly organized approach to managing daily outreach and reconciliation.
- Ability to use data to prioritize daily account outreach.
- Strong attention to detail and ability to identify patterns and investigate discrepancies.
Responsibilities
- Execute a proactive strategy to follow up on overdue invoices through daily phone calls and emails.
- Regularly review customer accounts to identify outstanding balances and ensure accurate allocation.
- Maintain a clean and up-to-date AR aging report.
- Lead negotiations with clients to establish payment plans that protect Panoptyc's cash flow.
- Collaborate with internal Sales and Customer Success teams to resolve disputes impacting payment.
- Identify the root cause of payment delays and implement solutions to prevent future friction.
- Maintain meticulous records of all communications and transactions in systems.
- Provide regular reports to Finance leadership on collection status and aging trends.
- Act as the primary point of contact for client inquiries related to billing.
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