Payments Dispute & Chargeback Specialist
New
L
LumiMedsTelehealth E-commerce
Mexico, Brazil, Argentina, Eastern Europe, or other international locations, Must be available to work U.S. business hours.Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (professional-level).
- Experience
- 4+ years
- Required Skills
- Data AnalysisMicrosoft Excel
Requirements
- 4+ years of experience handling chargebacks, payment disputes, or fraud investigations.
- Experience working with Stripe, NMI, or other payment gateways.
- Deep understanding of Visa, Mastercard, and card network dispute processes.
- Strong analytical skills and attention to detail.
- Experience compiling structured dispute evidence and documentation.
- Professional-level English written and verbal communication skills.
- Ability to work in a fast-paced startup environment.
- Availability to work U.S. business hours.
- Nice to have: Experience in telehealth or e-commerce.
- Nice to have: Experience with chargeback management platforms like Disputeninja or Vector Payment.
- Nice to have: Advanced Excel or data analysis skills.
Responsibilities
- Manage the end-to-end chargeback process from notification to final resolution.
- Review incoming disputes from Stripe and other payment processors.
- Investigate transaction validity by analyzing account activity, IP addresses, and communication history.
- Prepare and submit structured evidence packages following Visa/Mastercard requirements.
- Monitor dispute trends and identify fraud patterns to mitigate risk.
- Collaborate with Customer Support and Finance to reduce future disputes and reconcile accounts.
- Track and report key performance metrics including chargeback ratios and win rates.
View Full Description & ApplyYou'll be redirected to the employer's site
