Account Manager I (UK)
New
L
LightcastSaaS, Data
Remote (Work From Home) UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience
- Required Skills
- Microsoft ExcelNegotiationCustomer SuccessSaaSPowerPointGoogle WorkspaceAccount ManagementCRMData analytics
Requirements
- 2+ years of experience in customer success, account management, or consultative sales.
- Experience within a SaaS, DaaS, technology, or subscription-based environment.
- Proven experience managing the full customer lifecycle, adoption, account health, and renewals.
- Demonstrated ownership of renewals, including pricing, negotiation, and contract execution.
- Experience conducting business assessments and developing customer success plans.
- Strong consultative, presentation, and relationship-building skills.
- Ability to influence stakeholders and uncover complex customer needs.
- Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
- Strong analytical, organizational, and problem-solving skills.
Responsibilities
- Build trusted customer relationships through proactive engagement and understanding of customer goals.
- Serve as a strategic advisor by conducting business assessments and recommending aligned solutions.
- Develop and manage customer success plans with clear milestones and success measures.
- Monitor product adoption, engagement, and account health to proactively address risks.
- Demonstrate ROI through value storytelling and strategic business reviews.
- Own the full renewal lifecycle, including planning, pricing discussions, and contract execution.
- Identify and execute cross-sell and upsell opportunities.
- Collaborate with internal Sales, Product, and Support teams to deliver a seamless customer experience.
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