ServiceNow AI Ops Support Engineer
New
G
Global Channel Management, Inc.IT Operations
United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years
- Required Skills
- JavascriptServiceNow
Requirements
- 8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules.
- Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery.
- Familiarity with AIOps concepts (anomaly detection, correlation, and noise reduction).
- Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics).
- Solid understanding of ITSM processes (Incident, Change, Problem Management).
- Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows.
- Strong troubleshooting and problem-solving skills.
- Effective communication and documentation skills.
- Strong Development Experience.
Responsibilities
- Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB).
- Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog).
- Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic.
- Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately.
- Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities.
- Collaborate with platform engineers and developers to configure and support automation workflows.
- Maintain documentation, dashboards, and runbooks for operational visibility.
- Support upgrades, testing, and patching of AIOps-related applications and integrations.
- Partner with cross-functional teams to improve service health insights and predictive capabilities.
View Full Description & ApplyYou'll be redirected to the employer's site
