Startup Customer Success Manager
New
A
AshbyRecruiting SaaS
US or CanadaFull-TimeMiddle
Salary$80K - $138K
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementProblem SolvingCustomer SuccessSaaSAccount Management
Requirements
- 2+ years of full-time experience in Startup Customer Success, Account Management, or Program Management.
- Experience in customer-facing roles supporting complex, rapidly evolving products (e.g., Zapier, HubSpot, Acuity Scheduling).
- Ability to act as a subject matter and product expert to solve complex, multi-faceted customer challenges.
- Strong skills in defining problem scopes and independently creating comprehensive, principled solutions.
- Keen attention to detail with the ability to provide clear, empathetic, and thorough written/verbal communication.
- Comfort working in a pooled/1:many customer engagement model.
- Proactive mindset to identify and improve stale internal processes or product workflows.
- Ability to manage both direct customer engagement and independent project work.
Responsibilities
- Serve early-stage customers through a programmatic (1:many) pooled approach.
- Act as the primary point of contact for a book of customers via shared inbox and customer calls.
- Develop high-quality onboarding materials, documentation, and e-webinars for independent customer success.
- Take ownership of medium and large projects to drive operational improvements and customer outcomes.
- Partner with customers long-term to drive best practices in revenue retention and product usage.
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