Technical Support Specialist T3
New
B
BoldrClient Experience
Ontario, CanadaFull-TimeMiddle
Salary4,200 - 5,250 CAD per month
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Job Details
- Languages
- English
- Experience
- At least 3 years of working experience in Technical Support is required
- Required Skills
- Microsoft OfficeAnalytical SkillsCustomer serviceGoogle WorkspaceTroubleshootingTechnical support
Requirements
- Bachelor’s degree in any field.
- At least 3 years of working experience in Technical Support.
- Excellent English verbal and written communication skills.
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs).
- Proficiency with MS Office applications.
- Ability to communicate complex ideas to customers.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- Strong analytical and critical thinking skills with attention to detail.
- Willingness to learn about network and IT technology operations.
- Amenable to work on rotating shifts.
- Customer-oriented mindset with the ability to adapt to different interaction styles.
Responsibilities
- Compose thoughtful, personalized responses to a variety of customer requests.
- Triage incoming requests and spot trends in customer issues to flag for the team.
- Interact with customers to provide accurate and complete information with empathy and professionalism.
- Log, manage, and follow up on all customer support tickets.
- Perform problem-solving tasks, provide product-related answers, and ensure issues are documented and resolved.
- Proactively monitor dashboards and platforms to assist customers with troubleshooting.
- Ensure proper and timely escalation of issues to meet expectations.
- Identify opportunities and recommendations for continuous process improvement.
- Collaborate with external teams to maintain up-to-date product and service knowledge.
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