Technical Support Specialist - Monitoring & Diagnostics
New
J
JobgetherMonitoring & Diagnostics
Canada, on-call, provide support outside standard working hours, or adjust working hours based on customer-specific requirementsFull-TimeSenior
Salary$89,300–$139,300 USD
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Job Details
- Experience
- At least 5 years of industry experience and 5 years of experience in a related field
- Required Skills
- SalesforceSAPTroubleshooting
Requirements
- Engineering degree, Technologist Diploma, or equivalent experience.
- At least 5 years of industry experience, particularly in Monitoring and Diagnostics.
- Strong knowledge of Monitoring and Diagnostics equipment and technologies.
- Ability to configure equipment and reproduce customer-reported technical issues.
- Experience diagnosing and resolving complex technical problems.
- Strong analytical, troubleshooting, and time-management skills.
- Exceptional written and verbal communication skills.
- Ability to build consensus across multidisciplinary teams.
- Flexibility to work on-call and adjust working hours as required.
Responsibilities
- Provide ongoing technical support and case management through phone, email, and other communication channels.
- Investigate technical problems, reproduce reported issues, and coordinate with product teams.
- Recommend appropriate repairs, upgrades, and component replacements.
- Maintain accurate case information in CRM and ERP systems.
- Track and report on Tier 1 through Tier 4 cases.
- Prepare and lead customer case reviews and performance reports.
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