Senior Technical Support Engineer

VultrCloud Infrastructure

Remote - United States, EMEA and US business hours, plus out-of-hours callout rotationFull-TimeSenior

Salary$90,000 - $110,000

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Job Details

4+ years of demonstrated experience with Linux systems, including advanced command-line troubleshooting.
4+ years of experience in enterprise technical support within an IaaS or cloud context.
Demonstrated depth in at least one technical domain: Kubernetes/container orchestration, GPU infrastructure, distributed storage, virtualization, or enterprise networking.
Strong proficiency in English (written and verbal) for interacting with technical and executive stakeholders.
Ability to mentor and train other engineers in advanced technical topics.
Solid grasp of systematic troubleshooting methodologies for complex, non-routine issues.
Ability to work independently and manage priorities in a 24/7 fast-paced operations environment.
Availability for out-of-hours callout responsibility.

Respond to complex or escalated inquiries from strategic and VIP customers.
Serve as the terminal technical escalation point within the support team.
Own the technical resolution and root cause analysis of incidents for strategic accounts.
Develop and maintain deep expertise in domains such as Kubernetes, GPU infrastructure, or virtualization.
Train Technical Support Engineers in advanced Linux troubleshooting and account architectures.
Author and maintain technical documentation, runbooks, and knowledge base content.
Collaborate with Customer Success Managers to support quarterly business reviews.
Coordinate with engineering and networking teams to resolve platform-level issues.
Participate in a 24/7 team-based operations environment, including rotating out-of-hours callout.

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