Sr Desktop Support Analyst
B
BackblazeCloud Storage
Remote - Argentina; Remote - Colombia ; Remote - Costa Rica ; Remote - MexicoFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years of professional IT experience
- Required Skills
- Google WorkspaceSlackNetworking
Requirements
- 7+ years of professional IT experience in desktop support, help desk, or systems administration.
- 5+ years of hands-on experience with Jira Service Management.
- 5+ years of hands-on experience with Jamf/Jamf Pro.
- 5+ years of hands-on experience with Microsoft Intune.
- 5+ years of experience administering or supporting Slack in an enterprise environment.
- 5+ years of experience administering or supporting Google Workspace.
- Advanced troubleshooting experience with macOS and Windows.
- Strong understanding of endpoint management, MDM, software deployment, and patch management.
- Strong understanding of identity and access management (SSO, MFA, provisioning).
- Experience troubleshooting networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Proven ability to support remote and geographically distributed employees.
Responsibilities
- Provide Tier 2/Tier 3 technical support for employees across macOS and Windows environments.
- Administer and support Jamf for macOS device management and Microsoft Intune for Windows/mobile device management.
- Manage identity and access via Okta, troubleshooting SSO, MFA, and account provisioning.
- Handle IT service management, incidents, and service requests using Jira Service Management (JSM).
- Support core SaaS applications including Google Workspace and Slack.
- Ensure endpoint security, encryption, patching, and compliance standards.
- Create and maintain technical documentation and knowledge-base articles.
- Enable and support AI tools, integrations, and automation workflows to improve IT productivity.
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