Deal Support Coordinator
New
N
NewselaEducation technology
Remote - Argentina; Brazil; Chile; Colombia; Costa Rica. This person must be located in one of the following countries: Argentina; Brazil; Chile; Colombia; Costa Rica., 8 hours a day Monday - Friday between 8:00am - 8:00pm (Eastern Standard Time - US)ContractEntry
Salary1,500 - 1,800 USD per month
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Job Details
- Languages
- Strong communicator in English at a professional level (written and verbal)
- Experience
- 1+ year experience in data entry, sales support, customer service, or operations.
- Required Skills
- SalesforceGoogle WorkspaceSlackData entry
Requirements
- Have 1+ year of experience in data entry, sales support, customer service, or operations.
- Communicate in English at a professional level, in writing and verbally.
- Demonstrate strong attention to detail, accuracy, and consistency.
- Manage multiple tasks and meet deadlines in a fast-paced environment.
- Be proactive, collaborative, and eager to learn sales operations processes.
- Use a personal computer or laptop for the role; the device must be an Apple Mac product.
- Work 8 hours per day, Monday through Friday, with the schedule falling between 8:00am and 8:00pm Eastern Standard Time (US).
- A bachelor’s degree or equivalent experience is preferred.
- Familiarity with Salesforce, Google Workspace, Microsoft Suite, and Adobe tools is a plus.
Responsibilities
- Review incoming deals for accuracy and confirm transactions follow revenue recognition policies and operational guidelines.
- Ensure non-standard deal approvals are documented, routed to the appropriate approval levels, and resolved within set timeframes.
- Prepare documentation for contract amendments and route approvals as needed.
- Identify and correct quote or contract discrepancies in Salesforce CPQ.
- Enter and update deal data accurately in Salesforce and related systems.
- Monitor the internal Slack deal support hotline channel and route requests appropriately.
- Answer transactional questions from customer-facing teams and support their deal input, including quote status and required approvals.
- Meet defined SLAs and service standards for timely and accurate bookings and resolutions.
- Provide general administrative support to the Deal Desk team.
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