Brand Operations Specialist
New
T
ThumbtackMarketing
Remote, Philippines, Availability to operate on or closely aligned with PST hours for real-time cross-functional collaboration.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementArtificial IntelligenceDocumentation
Requirements
- Experience in brand operations, creative operations, program management, or workflow design, ideally within an in-house brand, marketing, or creative organization.
- Advanced, hands-on experience applying AI tools and automation to real operational workflows.
- Proven ability to partner with technical teams to scope, design, and implement process and tooling solutions at scale.
- Strong operational instincts, with the ability to translate ambiguity into clear processes, documentation, and working models.
- Experience assessing and managing tools that support collaboration, project tracking, production, review, or creative workflow management.
- Excellent judgment about when process adds value and when it creates unnecessary friction.
- Strong communication skills and the ability to build clarity, alignment, and accountability across a diverse set of stakeholders.
- A systems mindset and a high bar for organization, documentation, and continuous improvement.
- Availability to operate on or closely aligned with PST hours for real-time cross-functional collaboration.
- Experience standing up a new operational function or discipline within a growing organization.
- Familiarity with AI-enabled workflow tools, knowledge management systems, process automation platforms, or creative operations tooling.
- Experience supporting brand, design, or marketing teams with complex stakeholder environments and multiple concurrent workstreams.
- Ability to define success metrics and measure the impact of operational improvements over time.
- Experience developing governance models, team rituals, intake systems, or process documentation at scale.
Responsibilities
- Build the Brand Operations discipline from the ground up, establishing the systems, standards, and practices that support scalable, high-performing brand work.
- Design and implement operational workflows that improve visibility, prioritization, intake, approvals, handoffs, timelines, and overall process hygiene across the Brand team.
- Partner with technical teams to scope, author, and maintain the processes, automations, and tooling that form the Brand operational model.
- Apply advanced AI capabilities to automate manual tasks, build intelligent workflows, and create scalable systems.
- Evaluate, implement, and continuously optimize tools that support project management, asset workflows, collaboration, review cycles, and team planning.
- Establish frameworks for how AI should be applied across Brand operations, ensuring adoption is practical, measurable, and aligned with team goals.
- Author, document, and manage team processes so they are clear, repeatable, and easy for cross-functional partners to adopt and follow.
- Partner closely with producers, brand managers, art directors, and technical teams to ensure operating models support both creative excellence and executional clarity.
- Track operational performance and identify opportunities to improve throughput, reduce friction, and increase organizational effectiveness.
- Serve as the central owner of Brand team process clarity, ensuring roles, responsibilities, timelines, and decision-making pathways are well understood across the organization.
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