Salesforce Senior Associate Consultant
New
J
JobgetherLegal Technology
Based in IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6–8 years
- Required Skills
- SalesforceDocumentationStakeholder management
Requirements
- 6–8 years of professional experience in Salesforce configuration, implementation, integration development, or a closely related consulting environment.
- Strong hands-on experience configuring and supporting Salesforce solutions based on business and customer requirements.
- Proven experience with software implementation, client onboarding, application support, or technology consulting.
- Strong understanding of Salesforce integrations and the ability to troubleshoot technical and functional application issues.
- Experience gathering business requirements and translating business processes into appropriate technology configurations.
- Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Strong stakeholder-management and client-facing skills, with the ability to build trusted relationships and manage expectations effectively.
- Experience collaborating across Product, Engineering, Support, and customer-facing teams.
- Strong analytical and problem-solving abilities, including a structured approach to troubleshooting and root-cause analysis.
- Excellent organizational skills and the ability to manage multiple priorities, projects, and customer requirements simultaneously.
- Strong documentation skills and experience creating user guides, training materials, technical documentation, or knowledge-base content.
Responsibilities
- Configure, implement, integrate, and support Salesforce and other legal technology solutions according to customer requirements.
- Engage directly with clients to understand business processes, identify needs, and recommend appropriate Salesforce configurations and technology solutions.
- Lead or contribute to software implementation projects, ensuring solutions are delivered accurately, efficiently, and in line with agreed requirements.
- Troubleshoot application and configuration issues, identifying root causes and coordinating with technical teams when more complex intervention is required.
- Serve as a trusted bridge between customer needs and technical capabilities, translating business requirements into practical implementation solutions.
- Collaborate with Product and Engineering teams to communicate customer feedback, advocate for user needs, and identify opportunities for product enhancements.
- Develop and maintain clear documentation, training resources, implementation materials, and internal knowledge bases.
- Manage multiple implementation and support priorities while maintaining transparent, proactive communication throughout the customer lifecycle.
- Continuously develop knowledge of legal technology platforms such as Luminance, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, and NetDocuments.
- Identify opportunities to streamline implementation and support processes and contribute to continuous improvement initiatives.
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