Customer Care Supervisor
J
Judi HealthHealth technology
Remote (U.S. only)Full-TimeManager
Salary71,200 - 112,000 USD per year
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Job Details
- Experience
- 4+ years of customer service experience with 5+ years of supervisory experience required in a Call Center environment
- Required Skills
- Analytical SkillsProblem Solving
Requirements
- 4+ years of customer service experience required.
- 5+ years of supervisory experience in a call center environment required.
- Experience in retail pharmacy, PBM, or related health care field required.
- High school diploma or equivalent required (associate or bachelor’s degree preferred).
- Experience working in a remote call center preferred.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to work independently with minimal supervision.
- Self-motivated and detail-oriented with the ability to multitask in a high-volume environment.
- Flexibility to work various shifts including evenings, weekends, and holidays as required.
- Bilingual Spanish preferred.
- Medicare experience preferred.
Responsibilities
- Handle complex or sensitive customer inquiries or complaints requiring supervisor intervention.
- Oversee day-to-day call center operations, monitor performance, and resolve operational issues.
- Train, mentor, and supervise a team of customer service professionals to ensure growth and performance.
- Monitor individual and team performance metrics and provide regular feedback.
- Collaborate with other departments to improve processes and enhance the customer experience.
- Lead and mentor a team of remote agents to ensure timely resolution of member inquiries.
- Communicate effectively with members, pharmacy staff, and internal stakeholders.
- Conduct team meetings, individual coaching sessions, and manage associated documentation.
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