Customer Experience Advocate
New
J
Jerry.aiInsurance technology
Fully remote; full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VAFull-Time
SalaryFor sales path: Hourly wage of $19.00 - 21.00 plus uncapped commissions; For service path: Hourly wage of $19.00 - 21.00
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Prior work experience in customer service, sales, or hospitality is a plus but is not required.
- Bring a genuinely friendly and positive attitude.
- Be willing to work as part of a team.
- Demonstrate a strong work ethic.
- Have strong problem-solving skills.
- Have strong communication skills.
Responsibilities
- Take care of customers and identify coverage gaps, applicable discounts, and upcoming renewal increases.
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies.
- Assist policyholders with changes to their policies.
- Learn the insurance products and providers to help match customers with suitable coverage.
- Become knowledgeable about the app and help customers navigate it.
- Solve problems that prevent customers from getting appropriate coverage.
- Process service requests involving vehicles, drivers, lienholders, and policy documents.
- Share customer feedback and suggestions to help improve the product.
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