Technical and Customer Experience Advisor

New

TranscomTelecommunications support

Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, NM, OH, OK, *SC, SD, TN, TX, UT, VA, WI, WVFull-Time

Salary$17.31 USD Starting Pay

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Job Details

Languages: Excellent English written and verbal communication skills
Required Skills: Customer serviceMultitaskingActive listening

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent.
Pass a criminal background check.
Be able to work 32–40 hours per week, with overtime opportunities as needed.
Maintain strict adherence to the assigned schedule and reliable attendance; shifts may include evenings, weekends, and holidays.
Have strong computer knowledge and type at least 30 words per minute.
Have excellent English written and verbal communication skills.
Be able to multitask across applications while speaking with customers on the phone.
Be able to handle back-to-back, high-volume calls and customer conflict situations.
Work from a private, quiet home office with a door and no conflicting responsibilities during scheduled shifts.
Have hardwired DSL, fiber, or cable internet via Ethernet, with at least 20 Mbps download, 3 Mbps upload, and ping under 100 ms.
Have a desktop or laptop with an Ethernet connection to complete the typing and internet speed assessments.

Responsibilities

Listen to customers and identify and isolate technical issues.
Answer questions about telecommunications products and services for smartphones, tablets, and computers.
Research solutions while navigating multiple applications.
Provide accurate, step-by-step instructions to customers.
Resolve customer conflicts and support frustrated callers.
Assist customers with account services, including enrolling in or canceling a service and disputing a charge.

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