Charter & Events Operations Coordinator
T
TwoconnectTourism & Events
Metro Manila, Philippines, 7:00 AM – 4:00 PM PHTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years
- Required Skills
- Customer service
Requirements
- Minimum 3 years’ relevant experience in operations coordination, charter or tourism operations, events coordination, or a similar multi-functional support role.
- Experience managing bookings, payments, customer enquiries, and administrative records.
- Strong organisational and time-management skills.
- Strong written and verbal communication skills for engaging with guests, agents, and boat owners.
- Strong attention to detail and accuracy for bookings, manifests, and operational records.
- Strong customer service skills for professional engagement with guests and partners.
- Ability to work independently and take ownership of daily operational responsibilities.
- Strong spreadsheet, record-management, and digital administration skills.
- Ability to manage changing priorities in a fast-moving business environment.
- Familiarity with the tourism or charter industry is desirable.
Responsibilities
- Manage charter booking administration including invoicing, records, and calendar maintenance.
- Monitor payments, follow up on overdue invoices, and process refundable security bonds.
- Respond to agent and guest enquiries regarding availability, rates, and inclusions.
- Coordinate pre-charter communications including guest details, catering, and policies.
- Maintain fleet documentation, vessel listings, and partner information.
- Prepare and maintain passenger manifests for charter and event teams.
- Support operational reporting and maintain master documentation and training guides.
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