Shopify Operations Manager
New
W
WingE-commerce Operations
Philippines, 9AM to 6PM UK TimeFull-TimeMiddle
Salary₱70,000 - ₱82,000 a month
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Job Details
- Languages
- English
- Required Skills
- ShopifyCustomer serviceNotion
Requirements
- Proven experience managing a Shopify store.
- Solid experience handling inventory tracking, multiple SKUs, and forecasting.
- Ability to operate independently, build SOPs, and improve workflows.
- Experience managing customer service systems and reporting.
- Experience overseeing a team.
- Strong reading, writing, and spoken English communication skills.
- Computer with at least 1.8 GHz processor and at least 4GB RAM.
- USB Headset with Noise Cancellation feature and working webcam.
- Main Internet Service speed of at least 25 Mbps (cable connection).
- Backup Internet Service speed of at least 10 Mbps.
Responsibilities
- Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges.
- Monitor stock levels, track sell-through rates, and manage logistics for stock arrivals.
- Update inventory for SKUs and product variants and provide order status updates.
- Manage the Notion workspace, build and improve SOPs, and track projects.
- Manage weekly KPIs and reporting to ensure team efficiency and quality standards.
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