Customer Support Consultant
New
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SupportYourAppCustomer Support
Pretoria, Gauteng, South Africa. Johannesburg, Gauteng, South Africa. Cape Town, Western Cape, South AfricaContractEntry
Salary not disclosed
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Job Details
- Languages
- English (C1)
- Experience
- At least 6 months
- Required Skills
- Analytical SkillsZendeskResearch skillsCRMCustomer support
Requirements
- Excellent English skills (C1 for both spoken and written).
- At least 6 months of experience in a customer support role.
- Strong analytical thinking and research skills.
- Experience in travel industry.
- Positive, proactive and responsible attitude.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
- Experience in hospitality or logistics (plus).
- Experienced with Zendesk or highly experienced with another CRM (plus).
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest and greatest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPI.
- Communicate with developers and cross-functional specialists.
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