Account Manager
New
G
GameChangerYouth Sports Tech
GameChanger Remote - USFull-TimeMiddle
Salary$65K - $85K; $65K – $85K • Offers Bonus
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Job Details
- Experience
- 3–5+ years
- Required Skills
- SalesforceStakeholder managementCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 3–5+ years of B2B or B2B2C account management, customer success, or post-sales experience.
- Proven track record of meeting or exceeding retention, renewal, adoption, or growth goals.
- Experience managing multi-stakeholder accounts, from senior decision-makers to day-to-day users.
- Strong consultative, relationship-building, and executive communication skills.
- Proficiency in using CRM and customer success platforms like HubSpot or Salesforce.
- Demonstrated knowledge of the baseball, softball, and basketball sports markets.
- Prior experience working within the club sports ecosystem is highly preferred.
- Ability to travel on an as-needed basis.
- Self-starter mindset with comfort working in an early-stage, fast-paced environment.
Responsibilities
- Lead the post-sale transition, onboarding, and launch planning for new club and organization partners.
- Develop success plans and provide resources to ensure teams and families effectively adopt the platform.
- Build proactive relationships with club directors, coaches, and administrators to monitor account health.
- Execute account plans to increase product adoption and expand reach across programs.
- Manage the renewal process, including forecasting, value reinforcement, and recovery planning.
- Coordinate with internal teams to share customer insights and establish repeatable account management playbooks.
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