Account Manager
New
S
SmithRxHealth-Tech
RemoteFull-TimeMiddle
SalaryBase Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience. Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity.
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Job Details
- Experience
- 3-5 years
- Required Skills
- Project ManagementAccount ManagementRelationship management
Requirements
- 3-5 years of direct account management or relationship management experience in the healthcare space.
- Working knowledge of commercial health insurance and pharmacy benefits strongly preferred.
- Strong client relationship management experience, ensuring expectations and deliverables are met.
- Executive-level communication and interpersonal skills.
- Expert conflict resolution and mediation skills.
- Experience working independently and as part of an extended, cross-functional team.
- Self-driven, results-oriented, and disciplined work ethic.
- Positive growth mindset with the ability to handle difficult situations calmly.
- Bachelor’s degree or equivalent experience.
Responsibilities
- Complete reporting and data requirements based on client and team needs.
- Be accountable for customer satisfaction and retention of assigned clients.
- Build trusting relationships with client operational leadership.
- Maintain a comprehensive understanding of business challenges faced by customers.
- Apply cross-functional project management to drive resolution for escalated client issues.
- Identify product gaps by conducting business impact assessments and managing client expectations.
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