Staff Program Manager
New
B
BILLFintech
United StatesFull-TimeStaff
Salary115,100 - 169,200 USD per year
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Job Details
- Experience
- 4 to 7 years
- Required Skills
- Project ManagementData AnalysisBusiness Operations
Requirements
- 4 to 7 years in program or project management, business operations, revenue operations, or a comparable role driving cross-functional execution.
- Proven track record of taking ambiguous initiatives from problem to done, and a talent for bringing structure to chaos.
- Strength in gathering requirements and translating business problems into clear specifications for operations and technical partners.
- Ability to influence peers, managers, and directors toward shared goals without direct reporting authority.
- Fluency working within existing systems of record and standards; acting as a partner to Ops, not a parallel builder.
- Comfort with core Post Sales and Customer Success metrics such as retention, net revenue, onboarding, and CSAT.
- Ability to turn data into clear narratives.
- Highly organized, low-ego, high-follow-through style, and discretion with sensitive information.
Responsibilities
- Partner with the VP of Post Sales and the Onboarding, CSM, and Customer Solutions directors to turn priorities into clear, sequenced plans with owners, requirements, and next steps.
- Own aggregation of Reporting and Updates for OKRs and Performance Metrics.
- Drive ambiguous, high-priority cross-functional initiatives to ground, spanning Sales, RevOps, BizTech, Product, Finance, and Risk/Fraud.
- Gather and document requirements for reporting, dashboards, and workflow changes, then partner with RevOps and BizTech to see them through to delivery.
- Maintain a single source of truth for Post Sales projects and status inside RevOps' system.
- Operationalize the Post Sales.OS cadence across rep, manager, director, and VP levels including documentation, reporting, accountability, and continuous improvement.
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