Licensing Specialist
New
J
JobgetherHealthcare Staffing
Based in the United StatesFull-TimeMiddle
Salary18.27 - 22.4 USD per hour
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Job Details
- Experience
- At least 2 years of customer service experience is preferred.
- Required Skills
- Microsoft Office SuiteProblem SolvingCustomer serviceResearchData entry
Requirements
- High school diploma or equivalent required; an Associate’s or Bachelor’s degree is preferred.
- At least 2 years of customer service experience is preferred.
- Proficiency with Microsoft Office Suite and the ability to quickly learn proprietary software and internal systems.
- Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities and meet demanding deadlines.
- Excellent written and verbal communication skills, with a professional and approachable customer-service mindset.
- Ability to work accurately and thoroughly while following established procedures and performance standards.
- Strong adaptability and willingness to respond effectively to changing priorities and workplace needs.
- Ability to exercise sound judgment, make critical decisions, and seek direction when appropriate.
- Proactive, self-motivated approach with a willingness to identify innovative solutions to challenges and opportunities.
- Interest in developing knowledge of the locum tenens and healthcare staffing industry, including market and competitive trends.
- Willingness to participate in training, classes, professional development, and learning opportunities.
- Ability to understand and consistently meet defined performance metrics and productivity expectations.
Responsibilities
- Manage licensing activities for medical professionals while meeting tight deadlines and maintaining a high level of speed and accuracy.
- Gather information and conduct online research into state-specific licensing requirements and documentation.
- Build and maintain professional relationships with state licensing boards to facilitate efficient licensure.
- Ensure all licensing activities are completed proactively and in accordance with established team guidelines and processes.
- Provide timely, professional customer service through written and verbal communication with medical professionals and internal sales teams.
- Deliver consistent and thorough updates on licensing progress, requirements, and potential issues.
- Prioritize and organize workload using internal software and systems to ensure deadlines and performance expectations are met.
- Maintain complete, accurate, and up-to-date records of licensing activities and communications.
- Provide backup and support to other team members when needed, including helping address interim staffing gaps.
- Participate in special projects and other assignments while identifying opportunities to improve processes and solve problems in innovative ways.
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