Team Leader - Public Records
New
J
JobgetherBackground Verification
India, US shifts / night shiftsFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 3–6 years
- Required Skills
- Microsoft Excel
Requirements
- 3–6 years of total experience in background verification, KPO, or operations.
- Hands-on experience in US Public Records and background verification processes.
- At least 18 months of experience as a Team Leader with responsibility for managing teams and operational targets.
- Strong knowledge of US public records research, court websites, court structures, and legal terminology.
- Experience interpreting court dockets, charges, case statuses, and dispositions.
- Proven ability to manage, coach, and motivate teams in a target-driven environment.
- Strong analytical, problem-solving, and interpretation skills with high attention to detail.
- Proficiency in MS Excel and MIS reporting.
- Strong understanding of quality, compliance, confidentiality, and data-handling requirements.
- Ability to work US shifts/night shifts, Monday to Friday.
- No employment gaps exceeding 5–6 months.
Responsibilities
- Lead and manage a team of Public Records associates, including work allocation, coaching, feedback, and performance reviews.
- Oversee research across local, state, and federal US court portals, ensuring accurate interpretation of court dockets and legal documentation.
- Ensure correct classification of case types, charges, and dispositions according to client requirements.
- Drive team adherence to quality standards, SLAs, turnaround times, and productivity targets.
- Manage escalations and resolve operational issues related to ambiguous cases or data discrepancies.
- Partner with Quality Assurance, Training, and Operations leadership to identify process gaps and drive continuous improvement.
- Track operational KPIs and prepare accurate MIS and performance reports.
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