Principal Account Manager, Strategic Accounts

New

NetomiEnterprise AI, CX

RemoteFull-TimeSenior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

7+ years of experience in a strategic, client-facing individual contributor role in enterprise B2B SaaS or consulting.
Proven track record of influencing enterprise-scale programs without direct management authority.
Expert-level ability to structure and deliver data-driven, executive-grade presentations.
Proven success in driving commercial outcomes including large contract renewals and upsells.
Experience navigating Fortune 500-level organizations with fragmented, siloed environments.
Strong technical acumen regarding API integrations, data flows, and conversational AI model training.
Deep understanding of CX and contact center operations.
Exceptional executive communication and influencing skills.
Ability to travel frequently (up to 40-50%) to client sites.
Bachelor's degree in Business, Computer Science, or related field; MBA is a plus.

Own full commercial accountability for retention, renewals, and platform-wide expansion of top-tier enterprise accounts.
Act as a strategic force multiplier to navigate organizational silos, secure executive buy-in, and unblock stalled programs.
Define and govern long-term technical and business roadmaps ensuring AI solutions deliver board-level ROI.
Serve as the primary point of contact for C-suite stakeholders, translating technical AI capabilities into business-value narratives.
Design and lead the implementation of AI solutions, coordinating cross-functional teams to ensure demonstrable ROI.
Proactively identify and resolve internal roadblocks and competing priorities through advanced negotiation and problem-solving.
Deliver high-impact strategic presentations including QBRs and solution proposals to senior leadership.

View Full Description & ApplyYou'll be redirected to the employer's site