Review Management Specialist
E
ExtenteamProperty Management
Location: PhilippinesFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal English
- Required Skills
- Customer serviceWritten communicationVerbal communication
Requirements
- Guest Services background.
- Experience in review management or online reputation management.
- Excellent written and verbal English communication skills.
- Ability to remain calm under pressure and maintain a customer-service oriented approach.
- Experience in hospitality, guest communication, or reputation management.
- Stable internet connection with a minimum speed of 30mbps (wired connection required).
- Hardware: i5 11th Gen or higher processor.
- Operating System: Windows 11 or MacOS Catalina or higher.
- Minimum of 8 GB RAM.
- Private and quiet dedicated home office area.
- Back-up solutions for power and internet interruptions.
- Good quality noise-canceling headset and webcam.
Responsibilities
- Own guest review monitoring and response workflows across relevant channels and platforms.
- Contact guests by phone or email when needed to de-escalate concerns, resolve issues, and improve review outcomes.
- Use empathy, professionalism, and strong communication skills to handle sensitive guest situations.
- Follow a structured review management process, track outcomes, and support incentives or service recovery steps where appropriate.
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