Senior Payroll Product Owner & Customer Support Manager
New
O
OrionEnterprise Systems, Payroll
Location: RemoteFull-TimeSenior
Salary145,000 - 175,000 USD per year
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Job Details
- Experience
- Seven or more years of progressive payroll experience
- Required Skills
- Product ManagementComplianceCustomer support
Requirements
- Active Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) from PayrollOrg.
- Seven or more years of progressive payroll experience.
- Hands-on ownership of complex, multi-state U.S. payroll.
- Expertise in payroll calculations, taxation, wage-and-hour laws, and garnishments.
- Experience administering a payroll product, HRIS, ERP, or workforce-management platform.
- Knowledge of time and labor, job costing, and GL reconciliation.
- Ability to communicate effectively with employees, executives, and technical teams.
- Bachelor's degree in accounting, finance, HR, IS, business, or related field.
Responsibilities
- Develop and maintain the product roadmap, backlog, and requirements.
- Ensure accurate and timely payroll processing across jurisdictions.
- Govern payroll configuration including earnings, deductions, taxes, and union/prevailing wage rules.
- Act as the senior functional owner for payroll questions and complex service interruptions.
- Lead payroll workstreams through implementation, data validation, and stabilization.
- Build and maintain knowledge articles and training materials for support teams.
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