Senior Commercial Deal Desk Analyst
New
1
1PasswordCybersecurity SaaS
Remote (United States | Canada)Full-TimeSenior
SalaryUSA: $96,000 - $134,000 USD; Canada: $89,000 - $125,000 CAD
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- SaaSProcess improvement
Requirements
- 4+ years of experience in Deal Desk, Revenue Operations, Commercial Finance, or a related function within a B2B SaaS environment.
- Hands-on experience with Salesforce CRM and Salesforce Configure, Price, Quote (CPQ)/Revenue Cloud.
- Experience resolving complex quoting and cross-object issues.
- Strong understanding of commercial deal structures, including ARR, multi-year agreements, amendments, renewals, co-terms, ramps, stub billing, bundled products, and discounting.
- Proven ability to build or improve processes, documentation, approval workflows, and commercial policies.
- Sound commercial judgment to balance customer and seller needs with pricing discipline, revenue integrity, and business risk.
- Strong cross-functional communication skills and ability to influence without formal authority.
- Experience using AI, automation, or workflow tools to reduce manual work and improve the quote-to-cash process is preferred.
Responsibilities
- Partner with Enterprise Account Executives, Sales Managers, Finance, Legal, and Revenue Operations on complex, non-standard, and high-impact deals.
- Advise on deal structure, pricing, terms, discounting, approvals, amendments, renewals, co-terms, ramps, bundled products, and other commercial considerations.
- Review and execute deal submissions in Salesforce CPQ/Revenue Cloud, ensuring quotes and contracts are accurate, complete, and ready for approval and invoicing.
- Build the foundations of the Commercial Deal Desk, including intake processes, approval routing, discount governance, exception handling, service-level agreements (SLAs), and documentation.
- Create playbooks, training materials, office hours, and practical guidance that help sales teams navigate commercial processes and quoting tools.
- Identify opportunities to improve workflows through automation, AI tooling, and CPQ configuration, while partnering with technical teams to implement scalable solutions.
- Use deal data and Key Performance Indicators (KPIs) to identify bottlenecks, improve deal quality, and recommend changes that support efficient, sustainable growth.
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