Manager, Partner Support
F
FEVORevOps & Service
Remote-based position within the U.S.Full-TimeManager
Salary55,000 - 65,000 USD per year
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Job Details
- Required Skills
- Project ManagementSalesforceJira
Requirements
- Proven ability to manage and lead teams, including mentoring associates.
- Demonstrated experience in team coordination and workload balancing.
- Experience ensuring efficient case resolution and adherence to SLAs.
- Proficiency in diagnosing and resolving complex technical issues.
- Strong written and verbal communication skills.
- Excellent time-management skills for prioritizing multiple escalated cases.
- Ability to identify areas for improvement and support workflow optimizations.
- Willingness to collaborate cross-functionally with internal teams.
- Experience with Salesforce CRM and Service platforms.
- Experience with ticket management tools like JIRA or Monday.com.
Responsibilities
- Lead, mentor, and train Partner Support associates to foster collaboration and ensure SLA adherence.
- Address day-to-day needs of client accounts and deliver platform recommendations.
- Prioritize and resolve escalated cases to maintain client satisfaction.
- Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.
- Oversee and execute intricate offer configurations across systems.
- Collaborate with Product and Technical teams for specialized expertise and workflow improvements.
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