- Lead, mentor, and train Partner Support associates to foster collaboration and ensure SLA adherence.
- Address day-to-day needs of client accounts and deliver platform recommendations.
- Prioritize and resolve escalated cases to maintain client satisfaction.
- Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.
- Oversee and execute intricate offer configurations across systems.
- Collaborate with Product and Technical teams for specialized expertise and workflow improvements.
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