PEOPLECERT

PeopleCert is a global leader in the assessment and certification of professional skills, providing standardized exams in collaboration with multinational organizations and government bodies. Operating in over 200 countries and 25 languages, PeopleCert offers innovative and secure exam management solutions, empowering professionals to advance their careers. The company values quality, innovation, passion, and integrity while fostering a diverse and inclusive work culture.

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Jobs at this company:

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🔥 ITIL Subject Matter Expert (Remote)

Posted 7 days ago

📍 London, England, United Kingdom, Delhi, India, Dubai, Dubai, United Arab Emirates, Cyprus

🔍 Education Technology

🔧 Requirements

5+ years’ relevant experience working with ITIL in a training or consultancy role
Be certified with as many as possible ITIL certifications
Be certified with as many as possible related certifications from the PeopleCert portolio, and/or other providers (e.g. in Project, Programme and Portfolio Management, SCRUM, Agile, Change Management, Service Management, DevOps)
Solid understanding of the ITIL ecosystem and competition landscape
Experience in product development
Experience in authoring, reviewing and editing content
Experience in collaborating with Subject Matter Experts
Excellent collaboration and communication skills
Excellent writing and project management skills
Native or excellent command of the English language (C2 level certification is required, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
Advanced computer literacy is required. ECDL Advanced level certification is desirable

💡 Responsibilities

Contribute to the creation, review, and maintenance of ITIL Official Books, Exams, Official Training Materials, and Digital Content, ensuring all materials align with product and technical specifications and meet evolving market demands.
Ensure that content is kept up to date and relevant based on customer feedback, market insight and product strategy.
Ensure consistency, accuracy and quality across all ITIL content types.
Partner with Product Management and Product Marketing, to drive the global success of ITIL, ensuring that Product Development content goals and timelines are met.
Collaborate closely with the Product Architects and Product Managers to ensure that all ITIL content aligns with the overall product strategy and vision, and that content creation, review and maintenance is prioritised and delivered according to the agreed roadmap.
Act as an internal Subject Matter Expert to support the broader organization, including internal trainings and webinars as required, helping internal teams have a deep understanding of ITIL and its strategic importance to PeopleCert.
Conference participation and external presentation delivery may also be required.
Collaborate with the Product Architects and other internal teams to help identify, onboard and manage a comprehensive database of external Subject Matter Experts to strengthen our pool of ITIL content contributors.

Project ManagementAgileProduct ManagementSCRUMSoftware ArchitectureProduct DevelopmentContent creationContent managementCommunication SkillsCollaborationDevOpsWritten communicationEditingChange ManagementEnglish communication

Posted 7 days ago

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🔥 DevOps Institute Subject Matter Expert (Remote)

Posted 7 days ago

📍 Dubai, United Arab Emirates, London, England, United Kingdom, Nicosia, Cyprus, Dublin, Ireland, New Delhi, India

🔍 Education Technology

🔧 Requirements

5+ years’ relevant experience working with DevOps Institute products in a training or consultancy role
Be certified with as many as possible DevOps Institute/DevOps certifications
Be certified with as many as possible related certifications from the PeopleCert portolio, and/or other providers (e.g. in Project, Programme and Portfolio Management, SCRUM, Agile, Change Management, Service Management, DevOps)
Solid understanding of the DevOps ecosystem and competition landscape
Experience in product development
Experience in authoring, reviewing and editing content
Experience in collaborating with Subject Matter Experts
Excellent collaboration and communication skills
Excellent writing and project management skills
Native or excellent command of the English language (C2 level certification is required, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
Advanced computer literacy is required. ECDL Advanced level certification is desirable

💡 Responsibilities

Contribute to the creation, review, and maintenance of DevOps Institute Official Books, Exams, Official Training Materials, and Digital Content
Ensure that content is kept up to date and relevant based on customer feedback, market insight and product strategy
Partner with Product Management and Product Marketing
Collaborate closely with the Product Architects and Product Managers
Act as an internal Subject Matter Expert
Conference participation and external presentation delivery may also be required
Collaborate with the Product Architects and other internal teams to help identify, onboard and manage a comprehensive database of external Subject Matter Experts

Project ManagementSCRUMProduct DevelopmentContent creationCommunication SkillsCollaborationCI/CDAgile methodologiesMentoringDevOpsTrainingWritingChange ManagementEnglish communication

Posted 7 days ago

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🔥 Remote Online Exams Invigilator - Polish Speaking

Posted 28 days ago

📍 Greece

🔍 Education Technology

🔧 Requirements

Excellent knowledge of English (C2 level) and Polish (C2 level/ native-like)
Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
Passionate with Customer Service
Excellent interpersonal, verbal, and written communication skills
Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment

💡 Responsibilities

Invigilate candidates during an online examination, ensuring that the candidates follow and adhere to the instructions on examination procedures before and during the examination period
Perform the required procedures to authenticate the candidate’s identity and safeguard exam integrity in accordance with PeopleCert’s standards, regulations, and processes
Ensure that when non compliances occur and candidates fail to adhere to PeopleCert regulations at any stage of the exam session, the required actions are taken in accordance with PeopleCert’s standards, regulations, and processes
Implement basic troubleshooting protocols prior to or during the exam through customized platforms, chat, phone, or e-mails to ensure that the candidate's technical environment supports a smooth testing experience, as needed
Manage the interaction in the exam and facilitates the candidate’s performance ensuring a positive candidate experience
Ensure that Customer enquiries are dealt with in accordance with PeopleCert’s service standards
Work effectively in a team environment, being able to liaise with the rest of the team to ensure the smooth allocation of workload and the best possible results
Ensure remote work arrangement (spatial and environmental) is such that fulfils the essential responsibilities of the Online Invigilator role and role functions, to be performed in strict accordance with PeopleCert’s stringent criteria and processes
Follow the provisions of collective agreements and PeopleCert’s policies and shares in the responsibility, mutual accountability, and commitment of making work from home arrangements successful, including access to the required work tools and adequate technology, and the ability to work effectively in a remote environment
Respond positively to guidance and advice and implements improvements where needed.
Attend PeopleCert’s trainings as required to keeps up to date with the Online Exam Center’s best practices and procedures
Ensure any issues encountered are immediately reported to supervisors through the designated communication channels to be promptly addressed in accordance with PeopleCert’s regulations and guidelines
Ensure work and presence is consistently aligned with the organization’svalues: “Quality – Passion – Integrity – Innovation”

TroubleshootingTechnical support

Posted 28 days ago

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🔥 Business Development Manager-USA

Posted about 1 month ago

📍 United States

🔍 Education technology, assessment and certification of professional skills

🔧 Requirements

Post-graduate degree is a must in IT, preferably an MBA.
Over 5 years' experience in business development at corporate level.
Desirable awareness of ITIL®, Prince2, Devops, and other PeopleCert products.
Self-starter with entrepreneurial mindset, capable of working across cultures.
Understanding of channel development, strategy selling principles, and consultative selling.
Superb relationship, communication, and negotiation skills.
Experience in the education market, consulting, or certification sectors preferred.
C2 level English language proficiency desired; LanguageCert C2 LTE or C2 IESOL certificate a plus.
Advanced computer literacy required; ECDL Advanced certification desirable.

💡 Responsibilities

Oversee all activities within the USA to expand the US market.
Connect with corporates, government entities, and organizations to grow awareness of PeopleCert products.
Work closely with partner organizations to increase sales of PeopleCert products.
Maintain and achieve maximum B2B market penetration of PeopleCert products with a target-driven sales strategy.
Plan personal sales strategy for maximum return on time investment.
Monitor progress against targets and report to Headquarters.
Facilitate resolution of customer issues with support teams.
Participate in trade shows and conventions.

Business DevelopmentMicrosoft DynamicsCommunication SkillsAccount ManagementNegotiation skillsSales experienceMarket ResearchStakeholder managementCRM

Posted about 1 month ago

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🔥 Business Development Manager (Remote - Japan based)

Posted 3 months ago

📍 Japan

🔍 Education technology

🔧 Requirements

Fluent in English.
At least 2-3 years of proven experience as an Account Manager or in a similar sales role.
Strong understanding of the education management industry.
Excellent communication and interpersonal skills.
Demonstrated ability to meet and exceed sales targets.
Bachelor's degree in Business, Marketing, or a related field is preferred.

💡 Responsibilities

Build and maintain strong relationships with existing clients.
Act as the main point of contact for client inquiries, concerns, and requests.
Identify and pursue new business opportunities within existing accounts.
Develop account plans outlining the client's goals, challenges, and potential opportunities.
Collaborate with cross-functional teams to ensure successful execution of account strategies.
Prepare regular reports on account performance and sales activities.

LeadershipProject ManagementBusiness DevelopmentPeople ManagementCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsTime ManagementWritten communication

Posted 3 months ago

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🔥 Remote Customer Service Agent - French Speaking

Posted 3 months ago

📍 Thessaloniki, Central Macedonia, Greece

🔍 Education technology

🔧 Requirements

Excellent knowledge of English (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) and French (C2/ native)
Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
Excellent interpersonal, verbal, and written communication skills
Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
Ability to work in rotating shifts (including some nightshifts per month)

💡 Responsibilities

Ensure that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
Ensure that relevant correspondence is handled within the set KPI standards
Ensure that all complaints and enquiries relating to the work are answered in accordance with set procedures and guidelines
Monitor, delegate and answer all queues from inbound requests i.e. email, chat and phone within set KPI standards
Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
Work effectively as part of a #global team, developing effective and supportive relationships with partners and clients

Communication SkillsAnalytical SkillsCollaborationCustomer serviceOrganizational skillsTeamwork

Posted 3 months ago

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🔥 Business Development Associate - ANZ

Posted 4 months ago

📍 China

🔍 Education Technology

🔧 Requirements

University Degree preferably in Marketing or Business Administration, a Master’s degree and relevant international certifications will be appreciated.
Excellent command of the English language (native or C2 level certification).
Excellent command of other languages would be an asset (native or C2 level certification).
A minimum of 2-5 years work experience in sales area is essential.
Experience in an international environment and ability to deal with different cultures.
Competence in MS Office, including Excel, PowerPoint, Word and proficient with Microsoft Dynamics and similar CRM software and PowerBI.

💡 Responsibilities

Working on CRM and inputting details for full process flow in the CRM System
Promoting and selling exam products to employers, educational institutions, immigration advisers/solicitors, and other stakeholders in language education and related markets.
Conducting market research to identify potential markets, industries, and clients that align with the company's products or services, analyzing market trends, competitors, and customer needs.
Generating leads through calling, email outreach, networking events, and social media, identifying key decision-makers within target organizations.
Building and maintaining relationships with clients, partners, and stakeholders, nurturing existing relationships, addressing client inquiries or concerns.
Working closely with internal teams such as marketing, business development, product development, contact center and operations to align activities with company objectives.
Responsible for customer satisfaction on a day-to-day basis, working closely with customer support teams to facilitate resolution of customer issues.
Staying updated on industry trends, emerging technologies, and market dynamics, attending conferences, workshops, and training sessions.
Contributing to various administrative tasks in international sales or business development activities.

Business DevelopmentMicrosoft DynamicsCollaborationRelationship buildingMS Office

Posted 4 months ago

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🔥 Customer Service Agent - Japanese Speaking

Posted 4 months ago

📍 Japan

🔍 EdTech

🔧 Requirements

学士号（履修分野を問わない）
類似の職種で最低1年の経験
カスタマーサービスに熱意がある方
英語（CFEFR C1レベル、LanguageCert C1 LTEまたはC1 IESOLがあれば尚可）および日本語（C2レベル、ネイティブ）の優れた知識
優れた対人コミュニケーション能力、口頭および書面でのコミュニケーション能力
整理整頓ができ、自発的に行動し、柔軟性があり、迅速に期限厳守の環境で働くことができる方
本人認証に関わる業務や研修・試験分野での実務経験があれば尚可
カスタマーサービスに必要なコンピュータリテラシー。一般的なワードエクセル、業務システムなどの利用経験があれば尚可

💡 Responsibilities

日本またはアジアの受験者からのメール、チャット、電話などのインバウンドリクエストのカスタマーサービス業務
資格と資格試験に関する苦情や問い合わせに、設定された手順とガイドラインに従って対応する
チームワークを大切にし、他のチームと連携して仕事を進め、可能な限り最高の結果を出すこと
役割と活動範囲に関連し、合理的に割り当てられた任務とタスクを遂行する
柔軟で適応力のある顧客中心のアプローチを適用し、複数のタイムゾーンにまたがるPeopleCertの多国籍企業やグローバルな業務に対応すること

Teamwork

Posted 4 months ago

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🔥 Remote Online Exams Invigilator- Italian Speaking

Posted 4 months ago

📍 Greece

🔍 Education technology, assessment and certification

🔧 Requirements

Bachelor’s degree in any discipline.
Minimum 1 year experience in a similar position.
Fluent in English and Italian (C2 level preferred).
Additional languages considered.
Advanced computer literacy required (ECDL Advanced certified preferred).
Experience with Windows and Mac operating systems.
Familiarity with online communication platforms.
Excellent interpersonal, verbal, and written communication skills.
Well organized and able to prioritize tasks.
Flexibility to work in 24/7 rotating shifts.

💡 Responsibilities

Invigilate candidates during online examinations, ensuring adherence to instructions.
Take action for non-compliance with exam regulations.
Ensure efficient operation of information technology systems.
Provide technical support to candidates.
Facilitate interactions for a positive candidate experience.
Handle inquiries per service standards.
Maintain a secure working environment.
Participate in complaint handling and customer service.
Attend training to stay updated on best practices.
Adhere to remote work policies and management system.

Communication SkillsAnalytical SkillsCollaborationOrganizational skills

Posted 4 months ago

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🔥 Remote Online Exams Invigilator - French Speaking

Posted 4 months ago

📍 Greece

🔍 Education technology, assessment, and certification of professional skills

🔧 Requirements

Bachelor’s degree in any discipline is an asset.
Experience from a similar position is an asset.
Passion for customer service.
Excellent English knowledge (C2 level certification desired) and native-level French.
Advanced computer literacy; ECDL Advance level certification is a plus.
Excellent interpersonal, verbal, and written communication skills.
Well organized, self-driven, flexible, and able to work in a high-volume, fast-paced environment.
Prior working experience in certification, training, or exam fields is an advantage.

💡 Responsibilities

Complete necessary training before onboarding candidates.
Ensure candidate validation and address customer inquiries per PeopleCert standards.
Actively monitor candidates during exams.
Lock and escalate issues during non-compliance incidents.
Resolve candidates’ technical issues before or during exams via chat, phone, or email.
Work effectively in a team and collaborate with other departments.

Communication SkillsAnalytical SkillsCollaborationTeamwork

Posted 4 months ago

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