PEOPLECERT

PeopleCert is a global leader in the assessment and certification of professional skills, providing standardized exams in collaboration with multinational organizations and government bodies. Operating in over 200 countries and 25 languages, PeopleCert offers innovative and secure exam management solutions, empowering professionals to advance their careers. The company values quality, innovation, passion, and integrity while fostering a diverse and inclusive work culture.

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🔥 Channel Account Manager (Remote - Japan based)

Posted 2024-11-19

📍 Japan

🔍 Education technology

Fluent in English.
At least 2-3 years of proven experience as an Account Manager or in a similar sales role.
Strong understanding of the education management industry.
Excellent communication and interpersonal skills.
Demonstrated ability to meet and exceed sales targets.
Proactive and self-motivated with a strong sense of ownership.
Bachelor's degree in Business, Marketing, or a related field is preferred.

Build and maintain strong relationships with existing clients.
Act as the main point of contact for client inquiries, concerns, and requests.
Identify and pursue new business opportunities within existing accounts.
Achieve and exceed sales targets through proactive selling.
Develop and implement effective sales strategies to drive revenue growth.
Collaborate with cross-functional teams for executed account strategies.
Ensure a high level of customer satisfaction by delivering exceptional service.

LeadershipProject ManagementBusiness DevelopmentPeople ManagementCross-functional Team LeadershipBusiness developmentGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsTime ManagementWritten communication

Posted 2024-11-19

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🔥 Remote Customer Service Agent - French Speaking

Posted 2024-11-09

📍 Greece

🔍 Education technology, assessment and certification of professional skills

Bachelor’s degree at any discipline would be appreciated.
Excellent knowledge of English (C2 level certification desired) and French (C2/ native).
Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment.
Excellent interpersonal, verbal, and written communication skills.
Advanced computer literacy required.
Ability to work in rotating shifts including some nightshifts per month.

Ensure that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert.
Monitor, delegate and answer all queues from inbound requests including email, chat and phone within set KPI standards.
Work effectively in a team environment and liaise with other teams, aiming for the best possible results.
Handle complaints and enquiries according to set procedures and guidelines.

Communication SkillsAnalytical SkillsCollaborationCustomer serviceOrganizational skills

Posted 2024-11-09

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🔥 Key Account Associate - ANZ

Posted 2024-10-17

📍 China

🔍 Education Technology

University Degree preferably in Marketing or Business Administration, a Master’s degree and relevant international certifications will be appreciated.
Excellent command of the English language (native or C2 level certification).
Excellent command of other languages would be an asset (native or C2 level certification).
A minimum of 2-5 years work experience in sales area is essential.
Experience in an international environment and ability to deal with different cultures.
Competence in MS Office, including Excel, PowerPoint, Word and proficient with Microsoft Dynamics and similar CRM software and PowerBI.

Working on CRM and inputting details for full process flow in the CRM System
Promoting and selling exam products to employers, educational institutions, immigration advisers/solicitors, and other stakeholders in language education and related markets.
Conducting market research to identify potential markets, industries, and clients that align with the company's products or services, analyzing market trends, competitors, and customer needs.
Generating leads through calling, email outreach, networking events, and social media, identifying key decision-makers within target organizations.
Building and maintaining relationships with clients, partners, and stakeholders, nurturing existing relationships, addressing client inquiries or concerns.
Working closely with internal teams such as marketing, business development, product development, contact center and operations to align activities with company objectives.
Responsible for customer satisfaction on a day-to-day basis, working closely with customer support teams to facilitate resolution of customer issues.
Staying updated on industry trends, emerging technologies, and market dynamics, attending conferences, workshops, and training sessions.
Contributing to various administrative tasks in international sales or business development activities.

Business DevelopmentMicrosoft DynamicsBusiness developmentCollaboration

Posted 2024-10-17

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🔥 业务发展经理 (BDM - China)

Posted 2024-10-17

📍 China

🔍 教育行业

必须拥有IT相关的本科学位，硕士或MBA优先
具备15年以上企业层面的新业务开发经验，并有成功的业务发展经历
了解ITIL、Prince2、DevOps等PeopleCert产品者优先，但不是绝对必要
自我驱动，具备创业精神，能够跨越不同文化帮助市场增长
对渠道开发、战略销售原则、合作伙伴战略和顾问式销售有深刻理解
能够与高层管理人员、外部代表以及其他业务职能部门的不同文化和层级的人员进行卓越的关系、沟通和谈判
在教育市场、咨询或考试/认证行业的工作经验，以及在国际企业环境中的工作经验将被视为优势
精通英语（C1级别认证为佳，拥有LanguageCert C1 LTE或C1 IESOL证书者优先）
具备高级计算机能力，ECDL高级水平认证为佳。拥有Microsoft Dynamics CRM或类似软件经验者将被视为优势

负责中国的业绩增长，制定市场发展策略，拓展中国市场
与企业、政府机构和其他专业组织联系，帮助提高产品的知名度和市场规模
与目前的中国的合作伙伴紧密合作，帮助他们进一步拓展业务
通过与客户建立良好的合作关系，并利用广泛的专业经验及网络，与各级合作伙伴建立并维护高质量的业务关系
通过实施目标驱动的销售战略，确保PC产品在B2B市场的最大渗透率
协调与公司运营总部的各项活动，并结合当地中国情况和文化有效落地
根据每日/每周/每月目标，监控国务进展并向总部汇报
与支持团队紧密合作，促进和加快客户询问题和投诉的解决

LeadershipBusiness DevelopmentMicrosoft DynamicsPeople ManagementBusiness developmentCommunication SkillsAnalytical SkillsCollaborationDevOps

Posted 2024-10-17

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🔥 Remote Online Exams Invigilator- German Speaking

Posted 2024-10-15

📍 Greece

🧭 Full-Time

🔍 Education technology

Bachelor’s degree in any discipline.
Minimum 1 year experience in a similar position, preferably in certifications or exams.
Excellent command of English and German, C2 level certification preferred.
Advanced computer literacy with ECDL Advanced certification desirable.
Familiarity with Windows and Mac OS, and online communication platforms.
Excellent verbal and written communication skills.
Ability to work in high-volume environments and manage multiple tasks.
Availability for 24/7 rotating shifts, including nights, weekends, and holidays.

Invigilate candidates during online exams, ensuring adherence to instructions.
Take actions for non-compliance with exam regulations.
Provide technical support for candidates through communication channels.
Maintain a secure and orderly testing environment.
Handle customer inquiries according to service standards.
Facilitate positive candidate interactions during exams.
Participate in complaint handling and deliver exceptional customer service.
Attend training to stay updated with best practices.
Adhere to remote work policies and PeopleCert's standards.

Communication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-10-15

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🔥 Business Development Manager - China

Posted 2024-10-15

📍 China

🔍 Education Technology

Post-graduate degree is a must in IT, preferably an MBA
Over 15 years' experience in driving new business development at corporate level, with proven track record in driving successful business development transactions
Awareness of ITIL®, Prince2, Devops and other products of PEOPLECERT is desirable but not an absolute must
A self-starter with an entrepreneurial bent of mind who can work across different cultures to help grow the market
Sound understanding of channel development, strategy selling principles, partnership strategy and consultative selling
Superb relationship, communication, and negotiation skills in working with executives, external constituents, and other business functions at all levels of seniority and different cultures
Exposure in the Education market, Consulting or Examination / Certification sectors in previous role(s) as well as prior experience in international corporate environments will be considered an asset
Preference will be given to candidates from IT Consulting and/or Technology backgrounds
Excellent command of the English language (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
Advanced computer literacy is required. ECDL Advance level certification is desirable. Experience in Microsoft Dynamics CRM or similar software will be considered an asset

Overseeing all activities within China to help expand the China market
Connect with corporates, government entities and other professional organizations to help grow the awareness and the market size of PC products
Work closely with the PC partner organizations in China and help them sell more of PC products
Apply astute skills in account management and employ extensive professional experience in developing and nurturing high-quality business relationships at Senior Executive level
Maintain and achieve maximum B2B market penetration of PeopleCert products, implementing a target-driven sales strategy
Coordinate various aspects of activity in tandem with the company's operations base and with respect to the local market conditions and culture
Plan and organise personal sales strategy by maximising the Return on Time Investment for the territory/segment
Monitor own progress against daily/weekly/monthly targets and report accordingly to the Headquarters
Facilitate and expedite the resolution of customer problems and complaints, working closely with support teams
Participate in trade shows and conventions

Business DevelopmentMicrosoft DynamicsStrategyBusiness developmentNegotiation

Posted 2024-10-15

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🔥 Customer Service Agent - Japanese Speaking

Posted 2024-10-15

📍 Japan

🔍 EdTech

学士号（履修分野を問わない）
類似の職種で最低1年の経験
カスタマーサービスに熱意がある方
英語（CFEFR C1レベル、LanguageCert C1 LTEまたはC1 IESOLがあれば尚可）および日本語（C2レベル、ネイティブ）の優れた知識
優れた対人コミュニケーション能力、口頭および書面でのコミュニケーション能力
整理整頓ができ、自発的に行動し、柔軟性があり、迅速に期限厳守の環境で働くことができる方
本人認証に関わる業務や研修・試験分野での実務経験があれば尚可
カスタマーサービスに必要なコンピュータリテラシー。一般的なワードエクセル、業務システムなどの利用経験があれば尚可

日本またはアジアの受験者からのメール、チャット、電話などのインバウンドリクエストのカスタマーサービス業務
資格と資格試験に関する苦情や問い合わせに、設定された手順とガイドラインに従って対応する
チームワークを大切にし、他のチームと連携して仕事を進め、可能な限り最高の結果を出すこと
役割と活動範囲に関連し、合理的に割り当てられた任務とタスクを遂行する
柔軟で適応力のある顧客中心のアプローチを適用し、複数のタイムゾーンにまたがるPeopleCertの多国籍企業やグローバルな業務に対応すること

Posted 2024-10-15

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🔥 Remote Online Exams Invigilator- Italian Speaking

Posted 2024-10-15

📍 Greece

🔍 Education technology, assessment and certification

Bachelor’s degree in any discipline.
Minimum 1 year experience in a similar position.
Fluent in English and Italian (C2 level preferred).
Additional languages considered.
Advanced computer literacy required (ECDL Advanced certified preferred).
Experience with Windows and Mac operating systems.
Familiarity with online communication platforms.
Excellent interpersonal, verbal, and written communication skills.
Well organized and able to prioritize tasks.
Flexibility to work in 24/7 rotating shifts.

Invigilate candidates during online examinations, ensuring adherence to instructions.
Take action for non-compliance with exam regulations.
Ensure efficient operation of information technology systems.
Provide technical support to candidates.
Facilitate interactions for a positive candidate experience.
Handle inquiries per service standards.
Maintain a secure working environment.
Participate in complaint handling and customer service.
Attend training to stay updated on best practices.
Adhere to remote work policies and management system.

Communication SkillsAnalytical SkillsCollaborationOrganizational skills

Posted 2024-10-15

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🔥 Remote - English Speaking Examiners

Posted 2024-10-15

📍 Greece

🔍 Education Technology

Bachelor’s degree in English Language or a similar field (Linguistics, Education, ELT/TESOL) or an undergraduate degree with a TEFL/TESOL qualification (Level 5 and above).
Minimum 4 years’ full-time TEFL teaching experience, excluding freelance and volunteer teaching.
Exceptional command of English (C2/native level) with excellent communication skills.
Very good IT literacy and familiarity with online platforms like Teams.
Full familiarity with the Common European Framework (CEFR) levels.
Ability to work in a fast-paced, deadline-driven environment.
Desirable experience in certification and assessment fields.

Conduct the online spoken interview following the scripted Interlocutor Framework and LanguageCert regulations.
Manage the interaction during the exam to facilitate a positive candidate experience.
Ensure fairness and consistency in assessing candidates' performance as per LanguageCert's criteria.
Authenticate candidate identities and safeguard exam integrity per PeopleCert standards.
Implement basic troubleshooting for a smooth testing environment.
Attend required trainings and standardization sessions.
Maintain confidentiality of exam materials and security.
Provide feedback on assessment material when needed.

Communication SkillsCustomer service

Posted 2024-10-15

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🔥 Remote Online Exams Invigilator - French Speaking

Posted 2024-10-15

📍 Greece

🔍 Education technology, assessment, and certification of professional skills

Bachelor’s degree in any discipline is an asset.
Experience from a similar position is an asset.
Passion for customer service.
Excellent English knowledge (C2 level certification desired) and native-level French.
Advanced computer literacy; ECDL Advance level certification is a plus.
Excellent interpersonal, verbal, and written communication skills.
Well organized, self-driven, flexible, and able to work in a high-volume, fast-paced environment.
Prior working experience in certification, training, or exam fields is an advantage.

Complete necessary training before onboarding candidates.
Ensure candidate validation and address customer inquiries per PeopleCert standards.
Actively monitor candidates during exams.
Lock and escalate issues during non-compliance incidents.
Resolve candidates’ technical issues before or during exams via chat, phone, or email.
Work effectively in a team and collaborate with other departments.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-10-15

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