Remote Customer Service Agent - French Speaking

Posted 2024-11-09

💎 Seniority level: Entry, Prior experience in similar position / function would be considered a plus

📍 Location: Greece

🔍 Industry: Education technology, assessment and certification of professional skills

🏢 Company: PEOPLECERT

🗣️ Languages: English, French

⏳ Experience: Prior experience in similar position / function would be considered a plus

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationCustomer serviceOrganizational skills

Bachelor’s degree at any discipline would be appreciated.
Excellent knowledge of English (C2 level certification desired) and French (C2/ native).
Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment.
Excellent interpersonal, verbal, and written communication skills.
Advanced computer literacy required.
Ability to work in rotating shifts including some nightshifts per month.

Ensure that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert.
Monitor, delegate and answer all queues from inbound requests including email, chat and phone within set KPI standards.
Work effectively in a team environment and liaise with other teams, aiming for the best possible results.
Handle complaints and enquiries according to set procedures and guidelines.