Remote Customer Service Agent - French Speaking

Posted 4 months agoViewed

💎 Seniority level: Entry, Prior experience in similar position / function would be considered a plus

📍 Location: Thessaloniki, Central Macedonia, Greece

🔍 Industry: Education technology

🏢 Company: PEOPLECERT

🗣️ Languages: English, French

⏳ Experience: Prior experience in similar position / function would be considered a plus

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationCustomer serviceOrganizational skillsTeamwork

Excellent knowledge of English (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) and French (C2/ native)
Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
Excellent interpersonal, verbal, and written communication skills
Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
Ability to work in rotating shifts (including some nightshifts per month)

Ensure that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
Ensure that relevant correspondence is handled within the set KPI standards
Ensure that all complaints and enquiries relating to the work are answered in accordance with set procedures and guidelines
Monitor, delegate and answer all queues from inbound requests i.e. email, chat and phone within set KPI standards
Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
Work effectively as part of a #global team, developing effective and supportive relationships with partners and clients