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Customer Service Agent - Japanese Speaking

Posted 2024-10-15

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💎 Seniority level: 最低1年の経験

📍 Location: Japan, Japan Standard Time (JST), NOT STATED

🔍 Industry: EdTech

🏢 Company: PEOPLECERT

🗣️ Languages: Japanese, English

⏳ Experience: 最低1年の経験

Requirements:
  • 学士号(履修分野を問わない)
  • 類似の職種で最低1年の経験
  • カスタマーサービスに熱意がある方
  • 英語(CFEFR C1レベル、LanguageCert C1 LTEまたはC1 IESOLがあれば尚可)および日本語(C2レベル、ネイティブ)の優れた知識
  • 優れた対人コミュニケーション能力、口頭および書面でのコミュニケーション能力
  • 整理整頓ができ、自発的に行動し、柔軟性があり、迅速に期限厳守の環境で働くことができる方
  • 本人認証に関わる業務や研修・試験分野での実務経験があれば尚可
  • カスタマーサービスに必要なコンピュータリテラシー。一般的なワードエクセル、業務システムなどの利用経験があれば尚可
Responsibilities:
  • 日本またはアジアの受験者からのメール、チャット、電話などのインバウンドリクエストのカスタマーサービス業務
  • 資格と資格試験に関する苦情や問い合わせに、設定された手順とガイドラインに従って対応する
  • チームワークを大切にし、他のチームと連携して仕事を進め、可能な限り最高の結果を出すこと
  • 役割と活動範囲に関連し、合理的に割り当てられた任務とタスクを遂行する
  • 柔軟で適応力のある顧客中心のアプローチを適用し、複数のタイムゾーンにまたがるPeopleCertの多国籍企業やグローバルな業務に対応すること
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