Excellent knowledge of English (C2 level) and Polish (C2 level/ native-like)
Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
Passionate with Customer Service
Excellent interpersonal, verbal, and written communication skills
Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
Responsibilities:
Invigilate candidates during an online examination, ensuring that the candidates follow and adhere to the instructions on examination procedures before and during the examination period
Perform the required procedures to authenticate the candidate’s identity and safeguard exam integrity in accordance with PeopleCert’s standards, regulations, and processes
Ensure that when non compliances occur and candidates fail to adhere to PeopleCert regulations at any stage of the exam session, the required actions are taken in accordance with PeopleCert’s standards, regulations, and processes
Implement basic troubleshooting protocols prior to or during the exam through customized platforms, chat, phone, or e-mails to ensure that the candidate's technical environment supports a smooth testing experience, as needed
Manage the interaction in the exam and facilitates the candidate’s performance ensuring a positive candidate experience
Ensure that Customer enquiries are dealt with in accordance with PeopleCert’s service standards
Work effectively in a team environment, being able to liaise with the rest of the team to ensure the smooth allocation of workload and the best possible results
Ensure remote work arrangement (spatial and environmental) is such that fulfils the essential responsibilities of the Online Invigilator role and role functions, to be performed in strict accordance with PeopleCert’s stringent criteria and processes
Follow the provisions of collective agreements and PeopleCert’s policies and shares in the responsibility, mutual accountability, and commitment of making work from home arrangements successful, including access to the required work tools and adequate technology, and the ability to work effectively in a remote environment
Respond positively to guidance and advice and implements improvements where needed.
Attend PeopleCert’s trainings as required to keeps up to date with the Online Exam Center’s best practices and procedures
Ensure any issues encountered are immediately reported to supervisors through the designated communication channels to be promptly addressed in accordance with PeopleCert’s regulations and guidelines
Ensure work and presence is consistently aligned with the organization’svalues: “Quality – Passion – Integrity – Innovation”