Account Director, Social Media
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BrandBastionSocial Media AI
London, England, United Kingdom. Dublin, County Dublin, Ireland. Barcelona, Catalonia, Spain. Lisbon, Lisbon, PortugalFull-TimeSenior
SalaryCompetitive Market Rate Compensation
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Job Details
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Experience as an Account Manager, Account Director, Client Partner, Social Strategist, Social Media Lead or senior customer leader.
- Experience working with large consumer brands through an agency, social technology company or in-house team.
- Credibility to lead a useful strategic conversation with a Global Head of Social or VP of Marketing.
- Strong knowledge of social strategy, community, engagement, moderation, customer care and campaign performance.
- Commercial mindset and experience with retention, renewals, growth or account expansion.
- Strong ownership, organization and follow-through.
- Ability to translate data and customer goals into clear recommendations.
- Comfort learning technology and partnering with technical specialists.
- Proactive, hands-on approach to managing and growing accounts.
Responsibilities
- Build trusted relationships with senior social, marketing and customer care leaders.
- Lead strategic conversations across paid and organic social, community, moderation, engagement, sentiment, customer care and brand health.
- Understand each customer’s priorities and develop a clear account strategy.
- Translate BrandBastion’s work into measurable impact and business value.
- Lead executive business reviews with insights and recommendations.
- Identify account risks and take action well ahead of renewal.
- Own retention, renewals and expansion across your portfolio.
- Identify opportunities to introduce additional BrandBastion solutions.
- Partner with product and technical specialists to improve customer adoption and workflows.
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