Account Manager, Small Business

New
Remote (Europe)Full-TimeMiddle
Salary not disclosed
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Job Details

Experience
2-3+ years
Required Skills
SalesforceSaaSSlackAccount ManagementCRM

Requirements

  • 2-3+ years of proven success in a quota-carrying Account Manager or Account Executive role.
  • Experience within the SaaS industry.
  • Proven ability to accurately forecast revenue.
  • Experience owning and managing the full renewal cycle.
  • Track record of exceeding sales targets and achieving measurable results.
  • Familiarity with the SMB market.
  • Strong computer skills and proficiency in tools such as Salesforce, Gong, Slack, or SalesLoft.
  • Experience conducting effective in-person and virtual client meetings.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and ability to manage multiple priorities.

Responsibilities

  • Drive revenue growth within an assigned SMB portfolio by exceeding Net Dollar Retention targets.
  • Partner with Customer Success to ensure customer adoption and identify expansion opportunities.
  • Minimize customer churn and maximize retention by acting as a trusted advisor.
  • Conduct regular account health reviews to strategize for continued partnership and growth.
  • Collaborate cross-functionally with internal teams to ensure seamless customer experiences.
  • Provide accurate weekly revenue forecasts and maintain meticulous CRM hygiene.
  • Advocate for PandaDoc by demonstrating value and acting as a conduit for customer feedback.
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