ServiceNow Solution Architect - AI
N
NewRocketIT Consulting, ServiceNow
Remote US/CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- ServiceNow
Requirements
- ServiceNow platform architecture experience.
- Expertise in App Engine and scoped applications.
- Proficiency with UI Builder and Workspaces.
- Hands-on experience with Flow Designer and IntegrationHub.
- Strong knowledge of REST/API architecture and ServiceNow integration patterns.
- Expertise in ServiceNow AI capabilities including Now Assist, AI Agent Studio, and agent orchestration.
- Experience with human-in-the-loop workflow design.
- Knowledge of AI governance, guardrails, testing, validation, and operational monitoring.
- Experience with security and access design within ServiceNow.
- Understanding of customer environment connectivity and technical governance.
- Insurance or regulated-industry workflow experience is preferred.
Responsibilities
- Define the ServiceNow and Plutus application architecture.
- Determine how Plutus fits within the customer’s ServiceNow environment.
- Design scoped application, workspace, workflow, integration, and agentic AI patterns.
- Define how agents, workflows, user experiences, business rules, integrations, and human approvals work together.
- Establish technical standards for configuration, extension, governance, and platform guardrails.
- Validate AI behavior, escalation logic, guardrails, acceptance criteria, and operational monitoring needs.
- Partner with customer technical teams to confirm environment readiness, required connectivity, identity/access considerations, and deployment approach.
- Remain actively involved throughout implementation to ensure architecture integrity.
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