Customer Success Manager
New
H
HuzzleSaaS
Brazil. Peru. Mexico. Argentina. Colombia. Venezuela, Bolivarian Republic ofContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years
- Required Skills
- SalesforceCustomer SuccessSaaSHubSpotAccount Management
Requirements
- 1+ years of experience in sales, customer success, account management, or client services within a SaaS environment.
- Proven track record of building strong B2B relationships and managing a diverse account portfolio.
- Technical proficiency with the ability to master complex software and explain it simply to non-technical users.
- Ownership mentality with a proactive approach to problem-solving and project management.
- Data-driven mindset with experience tracking KPIs and using analytics to drive decision-making.
- Excellent verbal and written communication skills.
- Deep empathy for the customer experience and the ability to adapt to changing priorities.
Responsibilities
- Lead new customers through a seamless setup process, ensuring 100% completion of onboarding milestones within the first 30 days.
- Develop tailored success plans for a portfolio of key accounts, guiding 80% of customers to meet critical milestones within their first 90 days.
- Serve as a product expert, providing ongoing enablement to ensure at least 90% of customers are leveraging key platform features.
- Identify upselling and expansion opportunities to achieve a monthly net revenue retention (NRR) of 9.2% or higher.
- Act as the voice of the customer, resolving escalated tickets within 48 hours and maintaining a monthly customer retention rate of 99.6% or higher.
- Drive brand visibility by securing at least three customer reviews per month and drafting monthly case studies that highlight client wins.
- Translate customer pain points into actionable insights for the product team, directly influencing the future of the platform.
View Full Description & ApplyYou'll be redirected to the employer's site
